Questions about our products or your order?

Browse our most frequently asked questions for fastest assistance and if don’t find what you’re looking for, fill out the form below and we’ll get back to you as soon as we can.

Shipping is free for orders over $19.50. For orders under $19.50, it's a flat rate of $5.95

Sauces/Seasonings: 3-7 business days
Entrées: Order before Wednesday 10am PDT for same week delivery.
Orders placed between Friday - Wednesday 10am PDT arrive within 2-3 business days.
Orders placed between Wednesday 10am PDT - Thursday night arrive within 2-5 business days.

The insulation and ice packs we use to keep the product cold are costly. What’s more, we need to ship the boxes expedited via UPS (2 Day Air) in order to get them to you as quickly as possible so that we maintain the appropriate temperatures for the safety of your food. Every bundle can cost over $30 just for the shipping fees alone depending on the destination. In order to lower your costs, we have added the option to buy 6 entrées at a time.

You can store them in the fridge or freeze them. They are good for 55 days in the fridge. We use a cooking process called "sous-vide" which gives us extended shelf life without adding preservatives.

Yes! Once you get your entrée, you have the option to store them in the freezer (good for 365 days) or in the fridge.

100% satisfaction guaranteed…for real. We want you to be totally happy with our products, and if you’re not, we will issue a full refund. Our goal is to keep this process as simple as possible:

Retail Purchases:
Send an email to within 30 days of your purchase with the following info:
  • Proof of Purchase: A picture of your receipt.
  • Reason for Refund Request: Please let us know why you’re not happy. We want to know what didn’t sit well with you so that we can learn and improve from your experience.
  • Address: Send us your mailing address where you’d like us to send your refund.
Online Purchases:* Kevin’s is not responsible for lost, stolen, or damaged packages.

“Sous-Vide” is an awesome cooking technique invented by French chefs. It literally means “under vacuum”. Here’s how it works: First, the meat is vacuum-sealed in a plastic pouch and cooked in a hot water bath set to a precise temperature. The meat cooks in its own juices to the perfect doneness for maximum tenderness. The result is fork-tender, fully-cooked protein that is ready for you to heat and serve in less than 5 minutes.

Kevin’s entrées are designed to be two good-size adult portions each containing 8oz of food (6oz chicken/beef and 2oz of sauce). Although everyone’s appetite differs, this is what we have found appeals to the broadest range of shoppers and is typical of what restaurants serve.

Yes. All of our products our certified Gluten-Free by the Gluten Intolerance Group

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Kevin's Natural Foods
4221 E. Mariposa Road
Stockton, CA 95215
(888) 638-7083