Questions about our products or your order?

Browse our most frequently asked questions for fastest assistance and if don’t find what you’re looking for, fill out the form below and we’ll get back to you as soon as we can.

  • Any Order with Entrées: See Shipping Calendar. Click Here
    Non-Perishable Items Only
    (Sauces): 3 to 7 Business Days

  • We do our best to ship on time, every time. Every once in a while there may be delays with the shipping carrier. If your order hasn’t arrived by the delivery date on your order confirmation email, reach out to our Customer Service Team and we will help look into this for you:

    1. We make every effort to ensure each box arrives at your doorstep with all entrées cold to the touch. We carefully pack our boxes with insulated liners and refrigerants to maintain appropriate temperatures during transit and delivery.
    2. Once your entrees arrive, we advise you place them in the refrigerator immediately.
    3. Depending on the season and temperature in your area, you may opt to order earlier in the week so your entrees arrive within 1-2 days from the time you placed your order.

    We ship to all locations in the continental United States. (Sorry, but we do not currently ship tp to Alaska, Hawaii, etc.)

    Heat & Eat Entrées: These can be stored in the freezer (good for 365 days) or in the fridge (good for 30 days from delivery). If you decide to freeze the entrée, we recommend allowing it to thaw in the fridge prior to cooking.
    Recipe Sauces: Sauce pouches are shelf stable and can be stored in your pantry -- no need to refrigerate. Once opened, please store remaining sauce in a sealed container in the fridge and finish within 5 days from opening.
    Glass Jar Sauces: Glass jar sauces are shelf stable and can be stored in your pantry -- no need to refrigerate.Once opened, please store remaining sauce in the fridge and finish within 30 days from opening.

    The entrees are designed to be two good-size adult portions. Pair them with your favorite side dish for a complete meal!

    If purchased in-store: The expiration date can be found on the back panel, in the bottom right corner. Many of the stores we partner with are responsible for dating the entrées at store level. Every now and again, one will slip by and be put out without an expiration date. If you have any questions, let us know at
    If purchased from our website: You will not find an expiration date on the package. All entrées should be promptly refrigerated upon receipt and consumed within 30 days of delivery. If you have any questions, let us know at

    “Sous-Vide” is a gourmet cooking technique invented by French chefs. It literally means “under vacuum”. Here’s how it works: First, the meat is vacuum-sealed in a plastic pouch and cooked in a hot water bath set to a precise temperature. The meat cooks in its own juices to the perfect doneness for maximum tenderness. The result is fork-tender, fully-cooked protein that is ready for you to heat and serve in less than 5 minutes.

    We use ingredients that reflect the foods that were available in nature during the Paleolithic era. Our Paleo-Certified products avoid refined sugars, artificial flavors, grains, legumes, and dairy. There are a lot of ways to interpret which foods qualify as “Paleo”. We have adopted the standards established by The Paleo Foundation.

    View All FAQs

    Need Inspiration?

    Browse our quick, delicious recipes to get inspired.


    Have Questions We Haven't Answered?

    Didn’t find what you need in our FAQs? Please fill out the form below and we’ll get back to you as soon as we can.

    Kevin's Natural Foods
    4221 E. Mariposa Road
    Stockton, CA 95215
    (888) 638-7083