FAQs

MY ORDER

  • Entrées & Sides: See Shipping Schedule. Click Here
  • Sauces Only: 3-7 Business Days via USPS.
  • Kevin's Clean Pan: 3-7 Business Days via UPS. Ships separately

If your order was delayed by the carrier, please reach out to info@kevinsnaturalfoods.com to let us know. We have a 100% Money Back Guarantee so we'll always make it right!

SUMMER UPDATE: Things are heating up! If your entrées/sides don't arrive cool to the touch, please discard and let us know immediately. We'll happily send you a replacement or issue a refund!

All entrées and sides should arrive chilled (not frozen). If your entrées and/or sides are not cool to the touch upon arrival, please discard the product and let us know immediately. We'll happily send you a replacement or issue a refund.

  • ONLINE ORDER: All entrées should be promptly refrigerated upon receipt and consumed within 30 days of delivery. Entrées will NOT have an expiration date printed on the package due fulfillment logistics. Please refer to the Storage Instruction insert in your box.

  • IN-STORE: Many stores are responsible for dating the package when they place it on the shelf. This process typically works like a charm, except for when an associate forgets to date the package. If you believe this is what happened to your package, please reach out and we’ll do our best to help you! 

Yes! The entrées can be stored in your freezer for up to 365 days. If you decide to freeze the entrée, we recommend allowing it to thaw in the fridge prior to cooking.

  • Cauliflower:We do not recommend storing the cauliflower sides in the freezer. The cauliflower will turn mushy. :(
  • Mashed Sweet Potatoes: Yes! You can store the Mashed Sweet Potatoes in the freezer for up to 365 days. Thaw before preparing.

    We ship to all locations in the contiguous United States. Sorry, Alaska and Hawaii 😔

    WHERE TO BUY

    • IN-STORE: Our products are in over 8,000 stores nationwide and ready for dinner tonight! Find our Heat & Eat Entrées and Sides in the Refrigerated Section of the Meat or Deli Department (varies by store). Find our Sauces in the Grocery Aisle. Check out what stores are close by. Store Locator here

    • ONLINE: Start shopping now!  Click here.

    In most stores, our entrées are located in the Refrigerated Section of the Meat or Deli Department. The best person to ask for help is the Meat or Deli Manager. They are the ones that actually order the product so they should be familiar with our brand.

    If you discovered Kevin’s at Costco, you’ll notice that they offer a fantastic deal on our products. The Costco-Exclusive entrées are 32oz and contain 2 packets of Protein and 2 packets of Sauce. Please note: the entrées sold in retail and online are 16oz and contain 1 packet of Protein and 1 packet of Sauce.

    I NEED TO KNOW ALL THE THINGS

    Sure is! The protein in our Heat & Eat Entrée is fully cooked and perfectly tender. How do we do it? The answer is Sous-Vide!

    “Sous-Vide” is a gourmet cooking technique invented by French chefs. It literally means “under vacuum”. Here’s how it works: First, the meat is vacuum-sealed in a pouch and cooked in a hot water bath set to a precise temperature. The meat cooks in its own juices to the perfect doneness for maximum tenderness. The result is fork-tender, fully-cooked protein that is ready for you to heat and serve in less than 5 minutes.

    • Short answer: There are two servings in each package. 

    • Long answer: So what’s the deal with the Nutrition Facts Panel? The tricky part is that the USDA requires us to list our servings on the panel according to their “Reference Amounts Customarily Consumed” guidelines which is 3 servings per container at 5oz each for this product category. There is no way for us to get around this. It is written into their code and we have to comply. So, in an effort to be as transparent as possible, whenever we communicate directly with our customers, we advise that our meals are two servings so their expectations are properly set.

    • Heat & Eat Entrées: These can be stored in the freezer (good for 365 days) or in the fridge (good for 30 days from delivery for online orders). If you decide to freeze the entrée, we recommend allowing it to thaw in the fridge prior to cooking. 

    • Heat & Eat Sides: These should be stored in the fridge immediately upon delivery and consumed before the Expiration Date printed on the package. For best results, we do not recommend freezing the sides.

    • Recipe Sauces: Sauce pouches are shelf stable and can be stored in your pantry -- no need to refrigerate.  Once opened, please store remaining sauce in a sealed container in the fridge and finish within 5 days from opening.

    • Glass Jar Sauces: Glass jar sauces are shelf stable and can be stored in your pantry -- no need to refrigerate. Once opened, please store remaining sauce in the fridge and finish within 30 days from opening.

    • ONLINE ORDER: All entrées should be promptly refrigerated upon receipt and consumed within 30 days of delivery. entrées will NOT have an expiration date printed on the package due fulfillment logistics. Please refer to the Storage Instruction insert in your box.

    • IN-STORE: Many stores are responsible for dating the package when they place it on the shelf. This process typically works like a charm, except for when an associate forgets to date the package. If you believe this is what happened to your package, please reach out and we’ll do our best to help you! 

    DIETARY RESTRICTIONS AND CERTIFICATIONS

    Best believe it! We have a variety of Paleo-Friendly and Paleo-Certified products. Our Paleo-Certified products avoid refined sugars, artificial flavors, grains, legumes, and dairy. We know there are a lot of ways to interpret which foods qualify as “Paleo” so we have adopted the standards established by The Paleo Foundation. Check out their website for more information!

    Yep! We have a large variety of Keto-Friendly and Keto-Certified products. Our Keto-Certified products are designed to strictly limit carbohydrates to less than 2g per 0.5oz in accordance with the standards established by The Paleo Foundation. Click here to learn more!

    Every single one of our products is certified Gluten-Free by the Gluten Intolerance Group.

    Yes! A majority of our products are dairy-free. However, a few of our products do contain Ghee, Cream, and/or Cheese. If you're avoiding this ingredient, just look for the MILK allergen underneath the list of ingredients. If you still have questions, send us an email at info@kevinsnaturalfoods.com and we’ll be happy to help!

    A selection of our Recipe Sauces and Heat & Eat Sides are Vegetarian and Vegan-Friendly! We list the ingredients for each product on our website, so you can double check prior to ordering! Click Here to start shopping.

    There are no peanuts in any of our products, and no peanuts in our production facility. The only nuts in the facility are coconuts (we use coconut milk in many of our sauces). Not to worry, as part of our food safety protocol, they are segregated so that they are only present in items that list it on the label.

    In order to protect our "secret sauces", we do not individually list the spices we use in our products. ;) According to the FDA, the following is considered a spice: Allspice, Anise, Basil, Bay leaves, Caraway seed, Cardamon, Celery seed, Chervil, Cinnamon, Cloves, Coriander, Cumin seed, Dill seed, Fennel seed, Fenugreek, Ginger, Horseradish, Mace, Marjoram, Mustard flour, Nutmeg, Oregano, Paprika, Parsley, Pepper, black; Pepper, white; Pepper, red; Rosemary, Saffron, Sage, Savory, Star aniseed, Tarragon, Thyme, Turmeric.

    If you have an allergy and would like more information about a product, please email us at info@kevinsnaturalfoods.com and we'll be happy to help!

    KEVIN'S CLEAN PAN

    The pan is 12" in diameter, 4MM thick, and weighs 3.5 lbs (5.4lbs with lid).

    The Clean Pan is made of hard anodized aluminum for maximum durability and fully dishwasher safe. We went with aluminum for its superior ability to heat up fast and conduct heat evenly.

    Ceramic, Electric, and Gas.

    You betcha! The Clean Pan is oven-safe up to 400°F (350°F with lid).

    Absolutely! At the end of the day, we want eating clean (and clean cooking) to take less time. So, toss that pan in the dishwasher and enjoy your evening!

    30 Day Return Policy. Must be unused and in box. Must also return free tools.

    Money back or replacement guarantee against any manufacturer’s defects within 1 year of purchase.

    Still have questions? Please email us at info@kevinsnaturalfoods.com